Invent ERP Terms and Conditions

1. Terms and Conditions

By subscribing to the Invent Enterprise Resource Planning (the "Services" or the "Software") offered by Invent, hosted on Invent's cloud platforms (the "Cloud Platform") or on-premises ("Self-Hosting"), by using this service, you (the "Customer") accept the terms and conditions listed below (the "Agreement"). This Agreement's duration, or the "Term," will be stated in writing upon its conclusion and will start on the date of conclusion. If no written notice of termination is given to the other party at least thirty days before the end of the length, it will automatically renew for an equal length. Invent has the right to modify the system's Terms & Conditions and post them online. Changes to T&C will be communicated to the client through the system or via email.

1.1. Definitions

App/Application/Product/Invent ERP/Software: The collection of specialized services and features provided through the software installed on the user’s device.
Party-1: Invent
Dispute: Any controversy pertaining to a financial transaction that the customer reports.
User/Party-2/Customer: The person who uses the Invent ERP Application, or any user with creation/editing privileges.
Covered Extra Module: Extra set of features that require an additional maintenance and customization fee.
Bug: any malfunction that isn't directly related to a defective installation or setup and leads to a full stop, error traceback, or security breach in the Software or a Covered Extra Module. At Invent's discretion, non-compliance with specifications or requirements will be deemed bugs (usually when the software does not perform or provide the effects it was intended to).
Subscription Plan: A set of Apps, features, and hosting solutions covered by this Agreement.

1.2. Invent ERP Terms & Conditions

These "Terms of Use for Invent ERP" govern your use of the Invent Enterprise Resource Planning System provided by Invent In Information Technology Systems (“Invent”). Please carefully read and review these Terms of Use before utilizing the system. Your use of the product signifies your acknowledgment, understanding, and unconditional agreement to be bound by these Terms of Use and abide by them.

It is recommended to review these Terms of Use periodically. Invent retains the right, at any moment, to modify these Terms of Use. If you do not accept and agree to be bound by these Terms of Use or if you cannot comply with Bahrain commercial law, you are not permitted to use the Invent ERP System in any form.

Invent retains the right to modify these Terms of Use, and users are obligated to stay informed about any changes. Your continued use of the product constitutes acceptance of the most recent version of the Terms of Use.

In addition to these Terms of Use, users are required to comply with the commercial laws of the Kingdom of Bahrain. Any use of the Invent ERP System must adhere to the legal framework governing commercial activities in Bahrain. Users are responsible for ensuring that their use of the product aligns with the applicable laws and regulations, including but not limited to company formation, foreign investment, contract law, banking and finance regulations, intellectual property laws, and any other relevant statutes.

1.3. PROPRIETARY RIGHTS

This Website is maintained by Invent ERP – Kingdom of Bahrain.
Invent ERP is owned by Invent ITS.
All materials found on this website, encompassing information, content, and software programs, are safeguarded by copyright, trademark, and various other forms of proprietary rights. These proprietary rights are reinforced not only by international intellectual property laws but also by the commercial laws of the Kingdom of Bahrain.
In accordance with Bahraini commercial law, any unauthorized use, reproduction, or distribution of the materials on this website is strictly prohibited and may result in legal consequences. Invent ERP retains exclusive rights to its intellectual property, and any infringement will be addressed.
By accessing and using this website, users acknowledge and agree to respect the proprietary rights outlined herein, as well as comply with the applicable laws and regulations in the Kingdom of Bahrain.

1.4. MARKETING ELEMENTS QUALITY REVIEW

The marketing elements selected undergo a meticulous evaluation by the Invent ERP PR & Marketing team. This stringent review process ensures compliance with both internal policies and the quality standards mandated by Bahraini commercial law.

1.4.1. Photos, videos, and other marketing media are scrutinized to guarantee they meet the established benchmarks for accuracy, transparency, and professionalism.

1.4.2. The decision to upload marketing elements onto Invent ERP Platforms is transparent and follows a clear set of criteria. Only content that successfully passes the internal quality review and legal compliance check is deemed suitable for publication.

By incorporating these measures, Invent ERP not only upholds its commitment to quality marketing but also ensures full compliance with Bahrain's commercial laws, fostering a trustworthy and legally sound environment for all stakeholders involved.

2. Service Level Agreement (SLA)

2.1. Bugs

Invent ITS pledges to use every reasonable effort during the term of this Agreement to promptly rectify any Software Bugs. The Customer will be informed of the proper patch as soon as the Bug is fixed. Invent ITS agrees to address any Bugs rectified in a specific version across all subsequent versions of the Software, ensuring a consistent and improved user experience. Both parties acknowledge that, as stated in the Product License (Chapter 3, Section 3.1.3) and Limitation of Liability (Chapter 12), Invent ITS is not liable for any bugs in the Software

2.2. Cloud Platform

2.2.1. Bugs

In the event of discovering a security bug within a version of the software hosted on the Cloud Platform, Invent ITS commits to promptly applying the necessary security fixes to all systems under its control.

2.2.2. Hosting

Should the Customer opt to utilize the Cloud Platform throughout this Agreement, Invent ITS agrees to provide, at a minimum, one of the following services:

· Multiple hosting regions to choose from (at least three: Europe, America, and Asia/Pacific)

· Hosting with 99.9% network uptime in Tier-III data centers or comparable

· Grade A SSL (HTTPS) communication encryption

· Verified backups that are fully automated and mirrored across multiple regions

· Implementation of a Disaster Recovery Plan, subject to routine testing to ensure its effectiveness.

2.2.3. Software Upgrade

Throughout the term of this Agreement, the Customer may seamlessly request upgrades through the relevant channel to convert a database from any version of the Software to the most recent Covered Version (referred to as the "Target Version").

This service is facilitated through an automated platform, allowing customers to carry out unattended updates. The Upgrade Service encompasses the Technical Conversion and Adaptation of the Customer's Database to the Target Version. It also addresses the correction of any Bugs directly caused by the upgrade operation and not normally occurring in the target version.

2.3. Support

2.3.1. Scope

The Customer is entitled to open an unlimited number of support tickets for free throughout the term of this Agreement, but only for inquiries regarding bugs (See ‎Bugs (Chapter 2, Section 2.1)) or assistance with using the Software's default features.

Requests for additional help, including those pertaining to customizations or development, may be subject to a separate service agreement, which can be purchased separately. If there is any doubt regarding whether a request is covered by this Agreement, Invent ITS will decide.

2.3.1. Availability

Tickets can be submitted via the website, adhering to regional opening hours. The availability of support services is subject to the regulations outlined in Bahrain commercial law, ensuring compliance with local business practices.

2.4. Uptime

Client databases are housed in the proper geographical area.
Replications are distributed in availability zones within the region.
Since Invent collaborates with several global hosting companies that consistently give at least a 99.9% uptime guarantee, we can offer a 99.9% uptime guarantee monthly (three nines, excluding planned maintenance) *.

These indicators speak to the platform's overall accessibility to all users. Certain databases might become momentarily inaccessible for particular reasons, usually connected to what the consumer has done or customized.

Scheduled maintenance procedures are carried out infrequently, usually once every two months, and usually take less than an hour. They are announced by email.

2.5. High Availability

Every client database is instantly duplicated on redundant storage within the same data center, allowing for a fast failover in the event of a hardware failure without erasing any data.

2.6. Backups

· 14 complete backups over a minimum of three months

· Duplicate backups stored in four locations—one frozen copy in an unchangeable cold storage facility and three other machines spread across several data centers.

· Users are always able to download manual backups of their live data.

The following metrics are part of our Disaster Recovery Plan for a persistent disaster that affects a single server:

· RPO (Recovery Point Objective) = 1 hour, meaning that, at most, you will lose less than 5 minutes of work.

· The service should be back online in six hours, or RTO (Recovery Time Objective) = 6 hours (including DNS propagation and standby promotion time).

Our Disaster Recovery Plan includes the following metrics for data center disasters, which occur when a single data center goes offline:

· Recovery Point Objective (RPO) = 24 hours, meaning that if the data cannot be retrieved and we have to restore the most recent daily backup, you could lose up to 24 hours of work.

· Recovery Time Objective (RTO) = 24h, meaning that the service will be back up and running in a separate data center in less than 24 hours.

2.7. Security

We place a high priority on data security and have built our systems and processes to ensure it. More information about it is available on our Security page. Here are a few standouts:

· SSL: All web connections to clients’ instances are secured by Grade A SSL/TLS stack with at least 128-bit AES encryption and 2048-bit RSA certificate. Our entire chain of certifications currently uses SHA-256.

· Reliable Platform: Our global infrastructure is managed by Amazon Web Services (AWS) which provides the best security, reliability, and comprehensive cloud infrastructure.

· Passwords: Follows the OWASP password guidelines standard.

· Safe Systems: Our global infrastructure is guarded with multi-layer firewalls and intrusion prevention systems, which are running the most current version holding security patches.

3. Use Acess

3.1. Access to use the Product

The Customer can remotely access the Cloud Platform, which is hosted and managed by Invent ITS. Under this Agreement, Invent ITS provides the Customer with a non-exclusive, non-transferable license, subject to the conditions specified in Product License (Chapter 3, Section 3.1.3) for the duration of the agreement to use, execute, modify, and execute modified versions of the Invent ERP software. The Customer is responsible for ensuring uninterrupted operation of the software's component that validates Invent ERP usage. Invent reserves the right to limit access to certain areas of this product to users who register and meet certain criteria established by Invent.

Invent ITS agrees not to disclose individual or identifiable figures to third parties without the Customer's permission, handling all gathered data in accordance with its official Privacy Policy.

You may be asked to provide certain registration details or other information to use Invent ERP product or to access some of the resources on the official website (That is www.invent.bh). Registration details and information provided on http://www.invent.bh.com must be accurate, current, and complete. The User, during Invent ERP application registration, must guarantee the accuracy of personal information, acknowledging liability for entering another person's information. Invent ITS reserves the right to refuse/ limit /terminate access if provided information is deemed inaccurate, outdated, or incomplete.

This license agreement terminates immediately upon expiration or termination of this Agreement, requiring the Customer to cease using the Invent ERP software and Cloud Platform. Additional considerations under Bahrain commercial law, if applicable, shall be addressed following relevant legal provisions.

3.1.1. Material Use Restrictions

Using the Invent ERP product is subject to an acceptable use policy, that forbids users from misusing the software, or inflicting any damage upon themselves, other users, or the platform. If the customer is found to be in violation their subscription may be terminated immediately, subscription costs are not subject to refund.

3.1.1.1. Illegal or Harmful Use

The following activities are strictly prohibited, and you may not use Invent ERP to practice them.

Illegal Activities
Illegal activities that do not comply with common customs and jurisdiction laws.

Harmful Use
Activities that harm other users, companies, or the software used.

Fraudulent Activities
Any activities that involve deceiving, and promoting fraudulent goods.

Infringing Content
Infringing on protected content.

Offensive Content
Content that is slanderous, obscene, inappropriate, violent, or in any sense promoting offense.

Harmful Content
Scripts, codes, programs, or malware that are intended to disrupt the integrity of the software.

3.1.1.2. Email Abuse

The following activities are strictly prohibited, and you may not use Invent ERP to practice them.

Unsolicited Messaging
Sending or assisting in the distribution of unsolicited mass emails and messages.

Spoofing
practice of sending emails or communications with headers that have been altered, faked, or taken on a persona without the sender's consent.

3.1.1.3. Security Violations

The following activities are strictly prohibited, and you may not use Invent ERP to practice them.

Unauthorized Access
Accessing or utilizing Invent ERP without authorization.

Security Audit or Research
Investigating or auditing without authorization.

Eavesdropping
Listening to or recording information without consent.

Other Attacks
Other attacks include and are not limited to physical damage, phishing, and any other non-technical attacks.

3.1.1.1. Network and Services Abuse

The following activities are strictly prohibited, and you may not use Invent ERP to practice them.

Network Abuse
Overloading the system traffic results in a Denial of Service (DoS) and renders the system unavailable or severely reduces the system's quality of service.

Unthrottled RPC/API calls
Making several remote RPC or API calls to our systems without the proper throttling could affect other users' quality of service.

Overloading
Deliberate alteration of a system's availability or performance with unusual material, including massive amounts of data or an excessive number of components to process.

Crawling
Automatically examining resources in a way that affects the systems' performance and availability.

Attacking
Utilizing Invent ERP to compromise the security or availability of third-party systems through attacks, crawls, or other means.

The Customer vouches to undertake all necessary steps to ensure that the portion of the software that validates the legitimacy of the Invent ERP usage is executed in an unaltered manner.

3.1.1.5. Contents

Materials on the website, referred to as "Contents," are Invent ERP's intellectual property. Reproduction, republication, or any form of distribution is strictly prohibited without prior written consent. Any attempt to modify or use the Contents beyond authorization is considered a violation.

Graphics and images on the website are protected by copyright; unauthorized reproduction is prohibited. Violations are subject to legal action. This license terminates immediately upon Agreement expiration or termination.

By accessing the website, users agree to abide by these material use restrictions. Non-compliance may result in legal consequences under Bahrain's commercial law and international intellectual property regulations.

The materials presented on this website, hereinafter referred to as "Contents," are the intellectual property of Invent ERP. Unless expressly provided otherwise, reproduction, republication, uploading, posting, transmission, or any form of distribution of the Contents is strictly prohibited without the prior written consent of Invent ERP.
Any attempt to modify or utilize the Contents for purposes other than those explicitly authorized is considered a violation of Invent ERP's copyright and other intellectual property rights. Users are expressly prohibited from engaging in any activity that infringes upon these rights.
Graphics and images featured on this website are protected by copyright. Without obtaining the written permission of Invent ERP, these visual elements may not be reproduced or appropriated in any manner. Violation of this provision constitutes a breach of intellectual property rights and is subject to legal action.
Invent ERP reserves the right to enforce its intellectual property rights and take legal action against any individual or entity found to violate these restrictions. This includes seeking damages and injunctive relief to prevent further unauthorized use of the Contents.

This license is immediately terminated upon the expiration or termination of this Agreement, and the Customer agrees to cease using the Invent ERP software.

By accessing and using this website, users acknowledge and agree to abide by these restrictions on the use of materials and acknowledge the enforcement measures outlined herein. Failure to comply with these terms may result in legal consequences following Bahrain commercial law and international intellectual property regulations. Any listed firms agree to the Invent ERP privacy policy.

3.1.2. Free Trial

By registering for our free trial, you gain access to our services for a limited time at no cost, until the earlier of the following dates: (i) the end of the free trial period (unless terminated earlier by you), (ii) the beginning of the applicable services' paid subscription period, or (iii) termination by Invent in its sole discretion. Unless you (i) buy the corresponding paid subscription plan for the account, (ii) buy applicable Service upgrades, or (iii) export such data before the trial period expires, all data you enter into the Services and any customizations you make during the free trial will be permanently lost. In spite of the provisions of this Section, the Services are provided during the free trial without any kind of guarantee, covenant, support, or obligation, to the fullest extent permissible by law.

Despite the provisions outlined in this section, it is crucial to understand that the services provided during the free trial come without any form of guarantee, covenant, support, or obligation. This exemption is granted to the fullest extent permissible by law.

3.1.2. Product License

Invent ERP must be registered, licensed, and fully paid for to be legally used. Invent has the right to revoke access to the product to those clients who are using an unlicensed product. Invent ERP comes with a pre-defined annual maintenance fee (AMC – Annual Maintenance Contract). AMC fees must be fully paid to continue using the product.

ANNUAL MAINTENANCE CONTRACT (AMC)

Clients are obligated to fulfill the pre-defined Annual Maintenance Contract (AMC) fees to maintain access and support for Invent ERP. Failure to pay the AMC fees in full may result in the suspension of product usage. (See AMC: Annual Maintenance Contract (Chapter 3, Section 3.1.9))

The usage of this software and its accompanying files (collectively, the "Software") is restricted to those who have a valid ERP Subscription for the appropriate number of users. Publication, distribution, sublicensing, and sales of the Software or any modified versions thereof are prohibited. All copies or significant portions of the Software must bear the aforementioned copyright notice and permission notice. Clients using Invent ERP must adhere to all relevant provisions of Bahrain commercial law. Any disputes or legal matters arising from the use of Invent ERP will be subject to resolution in accordance with Bahraini legal procedures. This agreement is binding upon registration, and clients are advised to familiarize themselves with the terms herein to ensure lawful and compliant use of Invent ERP.

3.1.4. Ordering Products

Any direct purchases of Invent ERP products through the official website must be carried out in strict compliance with all applicable laws, rules, regulations, and ordinances governing the sale, use, export, and import of data. Clients agree that their purchase is subject to the standard terms and conditions of purchase outlined on http://www.invent.bh.com unless a separate, signed agreement with Invent governs the transaction.

3.1.5. Optional Modules

Invent ERP undergoes continuous review and upgrades, often introducing additional modules. End-users are granted complimentary access to newly released modules; however, it is essential to note that technical support or training for these modules is contingent on their explicit inclusion in the Annual Maintenance Contract (AMC) Agreement (See AMC: Annual Maintenance Contract (Chapter 3, Section 3.1.9)).

3.1.6. Content Ownership

All of the contents of the ERP product (the “Contents”), including but not limited to text, illustrations, photographs, graphics, audio files, video files, audio-visual files, and the like, are owned by Invent. All rights, titles, and interests in and to the Contents are retained by Invent. The Contents of the product, including the selection, arrangement, and look and feel, are protected by the copyright and trademark laws of Bahrain.

Without the express prior written consent of Invent, it is strictly forbidden for you to copy, distribute, modify, republish, download, post, display, perform, add to, abridge, compile, adapt, translate, modify, create any derivative work, update, broadcast, or transmit any of the Contents in any way. However, you are granted permission to download or print portions of the Contents for your personal, noncommercial use or for the lawful advancement of your business dealings with Invent. By doing this, you agree that any copyright, trademark, or other proprietary notice that appears in any of the Contents may not be removed, altered, or caused to be removed. Any modification or use of Contents beyond the scope outlined in these Terms of Use constitutes a violation of the intellectual property rights of Invent or the relevant party that provided the Contents to Invent. Any unauthorized use or infringement of intellectual property rights may be subject to legal consequences as per Bahraini regulations. Access to the ERP product does not transfer any right, title, license, or other interest in the Contents or any associated intellectual property to the user.

The data is owned by the user, while the software is owned and copyrighted to Invent ITS. The users have the right to delete and modify any of their data.

This provision is in line with both international copyright and trademark laws as well as Bahraini legal requirements, and users are advised to comply with these terms to ensure the lawful utilization of ERP Contents.

3.1.7. Exclusions - Limitation of Service

By using this product, the following items are expressly excluded from the support terms. INVENT WILL:

3.1.7.1. NOT make system changes, customization, and code alterations except for bugs and system errors.

In accordance with Bahrain commercial law, any modifications to the system's code or customization will only be undertaken by Party-1 in the case of bugs and system errors, as stipulated by the terms of this agreement.

3.1.7.2. NOT provide training and business logic support.

Training and business logic support are explicitly excluded from the scope of this agreement.

3.1.7.3. NOT supply hardware/software NOT related to the “Maintained Item” of this Contract.

The supply of hardware or software not directly related to the "Maintained Item" specified in this Contract is excluded from the support services.

3.1.7.4. NOT provide support on General IT support such as PC errors, printers, network errors … ALL are excluded.

General IT support, including but not limited to PC errors, printers, and network errors, is expressly excluded from the scope of support services under this agreement.

3.1.7.5. NOT proceed with a system revision, correction, updates, or enhancement until an official request is received by Party-1 and a formal “Change Request Form” is signed and filled in with the detailed description of the requested case.

No system revision, correction, updates, or enhancement will be initiated until an official request, accompanied by a duly signed "Change Request Form" containing a detailed description of the requested changes, is received by Party-1.

3.1.7.6. NOT be responsible for the software modified by other personnel or company other than Party-2, and should any other person be found to have been tampering with software programs, the provision of this contract and service agreement will be automatically terminated by Party-1 and will be discharged of all responsibilities.

Party-1 disclaims responsibility for any software modifications conducted by individuals or entities other than Party-2. In accordance with Bahrain commercial law, any unauthorized tampering with software programs may result in the automatic termination of this contract and service agreement by Party-1, who will be discharged of all related responsibilities.

Invent ERP must be registered, licensed, and fully paid for to be legally used. Customers who are utilizing an unlicensed product may have their access to Invent revoked. Invent ERP comes with a pre-defined annual maintenance fee (AMC – Annual Maintenance Contract). To keep utilizing the product, all AMC payments must be paid in full (See AMC: Annual Maintenance Contract (Chapter 3, Section 3.1.9))

Clients using Invent ERP must adhere to all relevant provisions of Bahrain commercial law. Any disputes or legal matters arising from the use of Invent ERP will be subject to resolution in accordance with Bahraini legal procedures.

This agreement is binding upon registration, and clients are advised to familiarize themselves with the terms herein to ensure lawful and compliant use of Invent ERP.

3.1.8. Optional Modules

3.1.9. AMC: Annual Maintenance Contract

This Annual Maintenance Contract ("AMC") outlines the agreement between the product user and Invent, ensuring a seamless experience for our clients. By engaging in this contract, clients are entitled to the following benefits:

3.1.9.1. System Availability

Invent commits to maintaining the integrity and availability of the designated system 24/7, ensuring uninterrupted service for the client.

3.1.9.2. System Failure Response Time

In the event of a system failure, Invent pledges to restore the system to normal operation within a maximum of 24 hours during standard business hours.

3.1.9.3. Phone Support

Clients can avail themselves of round-the-clock support via phone calls, offering timely assistance without the need for on-site visits.

3.1.9.4. Technical Server Maintenance

(windows updates, antivirus monitoring, files & sizing …etc.) are not included.

3.1.9.5. System Down Due to Hardware Failure

While we assure swift responses to technical issues, it is important to note that Invent cannot be held liable for any loss of data resulting from hardware or network failures.

3.1.9.6. Online Support

Clients can access support through our dedicated online portal, utilizing a ticketing system for streamlined assistance.

This AMC underscores our commitment to providing exceptional service, ensuring the optimal performance and reliability of the maintained system mentioned in ‎the Service Level Agreement (SLA) (Chapter 2, Section 2). Clients are encouraged to review and understand these terms to maximize the benefits of their partnership with Invent.

3.1.10. Revisions and Upgrades

Invent ITS commits to delivering Maintenance Services for the existing Upgrade as of the Effective Date. The Maintenance Services fee encompasses revisions, eliminating the need for any additional charges associated with these updates. It is important to note the following:

3.1.10.1. System Upgrade

The System Upgrade is provided at no additional cost and is entirely optional. This upgrade, if applicable, typically occurs once a year. Clients have the flexibility to choose whether to implement the upgrade based on their specific needs.

3.1.10.2. Automatic Updates

Our system is designed to seamlessly update itself through Internet connectivity, leveraging Cloud Computing technology. This ensures that clients benefit from the latest features, enhancements, and security patches without manual intervention.

3.1.10.3. Included Revisions

Revisions, integral to the Maintenance Services, are covered within the Maintenance Services fee. Clients can enjoy the benefits of system improvements without incurring extra charges.

This approach underscores our commitment to keeping your system up-to-date, secure, and optimized. Clients are encouraged to take advantage of the optional System Upgrade to leverage the latest advancements in technology and functionality.

4. Payment and Refund

4.1. Subscription Fees

The regular fees for the subscription and services are stated in writing at the end of the agreement and depend on the number of Users and the Subscription Plan that the Customer uses.

The Customer agrees to pay an additional fee equal to the applicable list price (at the time of the deviation from the specified number of Users or Subscription Plan) for the additional Users or the required Subscription Plan, for the Term, if during the Term the Customer has more Users or uses features that require another Subscription Plan than specified after this Agreement.

4.1.1. Non-Refundable and Non-Transferable Payments

All payments made for our services are non-refundable and non-transferable for any reason.

4.1.2. Membership and Joiner Fees

Membership and Joiner fees are strictly non-refundable.

4.1.3. Non-Transferable Memberships

Memberships are non-transferable.

4.1.4. Currency and Pricing Information

All prices are quoted and charged in Bahraini Dinars (BHD) and optionally in American Dollars (USD).

4.1.5. Exclusive Pricing

All fees are quoted exclusive of any applicable taxes and levies.

4.1.6. Additional Taxes and Administrative Fees

Additional taxes, administrative fees, exchange rates, charges, and VAT (if applicable) may be added to the total purchase amount.

4.1.7. Non-Refundable Additional Fees

Any additional taxes and administrative fees are non-refundable.

4.1.8. Discounts

Applicable discounts may be applied to the total amount.

4.1.9. Billing Information Requirement

Users are required to provide and maintain valid billing information in their accounts. This includes contact name, organization, credit card details (for credit card payments), billing address, email address, and telephone number.

4.1.10. Payment and Refund Policy Changes

Payment and refund policies may be subject to change at any time. Users will be electronically notified via email of any changes.

4.1.11. Arrears Notification

If your account is in arrears, you will be notified in one of the following ways:

4.1.11.1. Message displayed in your Admin Dashboard to all account administrators through authorized e-channels (within Invent ERP system or online 360 Access or mobile applications)

4.1.11.2. E-mail notification to Billing Contact and/or account administrators.

4.1.12. Cancellation of Subscription

Users may cancel their subscriptions at any time. Remaining membership fees, if any, will not be refunded.

4.1.13. Cancellation Requests

Subscription cancellations, changes in billing plans, or downgrades to a Free plan can be requested by contacting our Billing Department via email. To confirm such requests, users must reply to a confirmation email sent from a full account administrator's email address. Requests will be processed within five to ten business days, and additional IDs or document proofs may be requested for security reasons.

4.1.14. Processing Charges

Additional processing charges may be imposed by financial institutions or intermediaries, such as MasterCard.

4.1.15. Responsibility for Email Delivery

It is the user's responsibility to ensure that billing emails are properly delivered to their mailbox and not blocked by anti-spam software or other protective measures.

4.2. Saved Payment/Member Auto-Renewal Policy and Process

Invent ERP will only enable members to save payment information and/or establish auto-renewals for membership purchases in the following ways:

4.2.1. Telephone [Credit Card Only]

Staff confirms verbally that the customer wants to save payment/set auto-renewal information in our system, communicating that it is secure and no account information is stored at Invent ERP.

4.2.2. Written Authorization [Credit Card Only]

On our membership and product order forms, Invent ERP will include a checkbox and some language that consumers may use to request that payment details be stored in their account or that they be able to set up an auto-renewal functionality (exclusive to membership forms) and store this documentation in a file. Invent ERP will not solicit credit card numbers via email for security purposes, and credit card numbers will be made completely illegible on any filed paperwork.

4.2.3. Electronic [Credit Card and eCheck]

Invent ERP’s Association Management System, Membersuite works with BENEFIT and MasterCard channels via BENEFIT to provide a secure method of storing echeck and credit card information and allowing the setup of auto-renewals. No account information is stored locally at Invent ERP or Membersuite, and customers will be able to access, add, change, or remove their Saved Payment Methods/Auto-renewal settings anytime via the Customer Portal.

4.3. Debit and Credit Cards

Please read the following terms of use carefully before using your debit and/or credit card:

The present Terms and Conditions and its amendments from time to time shall be governed by the laws of Kingdom of Bahrain and subjected exclusively to jurisdiction of the Bahrain Courts.
Any information submitted to Invent ERP and/or the card issuer through this site shall be treated as confidential information except in so far as agreed and accepted in a bank user relationship or as required by law or regulations.
Credit / debit card details entered by the user to benefit from the services of Invent ERP must be valid and accurate, and the Credit / debit cards used through the online payment gateway facility on Invent ERP website must belong to the user.
By making a payment, you authorize Invent ERP or our third-party payment processer to process your credit/debit card details for the payment amount.
We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
The user is entirely liable for placing an order using the Credit Cards facility after carefully reading all the terms & conditions.

5. Service Conditions

5.1. Customer Obligations

The Customer Pledges to:

· Pay Invent all applicable fees for the services covered by this agreement, in line with the terms of payment agreed upon at the time of contract signature;

· If the number of users increases (exceeding the current term’s Subscription Plan) promptly notify Invent and pay the appropriate additional price as detailed in Subscription Fees (Chapter 4, Section 4.1);

· As outlined in ‎Access to Use the Product (Chapter 3), take all required steps to ensure the unaltered execution of the portion of the software that validates the legitimacy of the Invent ERP usage.

5.2. No Soliciting

It is agreed that neither party, nor its affiliates or representatives, will approach, hire, or solstice any employee of the other party engaged in providing or utilizing the Services by this Agreement.

5.3. Publicity

To refer to the other party as a supplier or customer on websites, press releases, and other marketing materials, each party grants the other a non-transferable, non-exclusive, royalty-free, worldwide license to reproduce and display the other party's name, logos, and trademarks.

5.4. Confidentiality

All information disclosed to the other party (the "Receiving Party") by one party (the "Disclosing Party") that is marked as confidential or that, considering the nature of the information and the circumstances surrounding the disclosure, should be understood to be confidential, should be treated as such.

The Receiving Party must take reasonable care, and all reasonable precautions to ensure the confidentiality of any Confidential Information it receives throughout the Term of this Agreement.

If required by law, the Receiving Party may divulge Confidential Information of the Disclosing Party as long as it notifies the Disclosing Party in advance of the required disclosure, to the degree that is allowed by law.

5.5. Data Protection

Data protection laws shall be followed in the execution of this processing.

Specifically, Invent commits:

i. Unless obliged by law to do otherwise, only process the Personal Data to carry out one of the Services under this Agreement; in such event, Invent will give the Customer advance notice unless the law prohibits it;

ii. confirm that everyone at Invent who is permitted to handle personal data has agreed to maintain confidentiality;

iii. put in place and uphold the necessary organizational and technical safeguards to guard against unauthorized or illegal processing of personal data as well as against unintentional loss, theft, damage, modification, or disclosure;

iv. quickly forward to the customer any Data Protection request that was made concerning the customer's database to Invent;

v. quickly notify the Customer of any inadvertent, unauthorized, or unlawful processing, disclosure, or access to the Personal Data, as soon as it is discovered and verified;

vi. notify the customer if Invent believes that the processing instructions violate any applicable data protection laws;

vii. make all information required to prove compliance with data protection laws available to the customer, permit and contribute fairly to audits, including inspections, that are carried out or requested by the customer;

viii. upon termination of this Agreement, Invent shall permanently destroy any copies of the Customer's database in its control or return such data, at the Customer's option, subject to the timelines laid out in Invent’s Privacy Policy;

The Customer agrees to be held liable and takes full responsibility to ensure that the means of communication at Invent’s disposal are up to date.

5.6. Sub-Processors

The Customer understands and accepts that Invent may process Personal Data through third-party service providers (Sub-processors) to deliver the Services. Invent pledges to adhere to data protection laws while using sub-processors.

6. Delivery and Exchange Policy

These Invent ERP Software & Cloud Hosting and Delivery Policies (hereinafter referred to as "Delivery Policies") outline the terms associated with the delivery of Invent ERP Software & Cloud Services as ordered by You. Throughout these policies, any mention of "Customer" shall be deemed to refer to "You" as defined in Your order.

1. General Delivery Policy All electronically delivered items are expected to be processed and managed within 3-5 working days, depending on the nature of the procured item. Any special delivery terms will be disclosed to the customer. For cloud subscriptions and renewals, delivery typically occurs instantly.

2. Security Policy: Invent ERP Security Practices – General Invent ERP is committed to implementing security controls and practices designed to safeguard the confidentiality, integrity, and availability of Your Content hosted in the Invent ERP Cloud Services environment. These measures aim to prevent unauthorized processing activities, including loss or unlawful destruction of data.

3. System Access Control Depending on the specific Cloud Services ordered, Invent ERP may implement controls such as authentication via passwords and/or multi-factor authentication, documented authorization and change management processes, and logging of access.

4. Data Access Controls For service components managed by Invent ERP, access to Your Content is restricted to authorized staff on a need-to-know basis. You retain control over your access to Your Cloud Services environment and Content through mechanisms provided by Invent ERP.

5. Data Encryption Data at rest are encrypted using both disk-level and database field-level encryption. While the data in use is protected by strict per-resource per-user policies. During transit, the data is protected using strong TLS cipher suites.

HTTPS is enforced for incoming requests. Incoming requests must also pass WAF and Network Firewall before they reach the application tier.

6. User Encryption for External Connections Access to Invent ERP Cloud Services is secured through a communication protocol provided by a third-party SSL issuer. If accessed through Transport Layer Security (TLS), the connection is negotiated for at least 128-bit encryption, with a private key of at least 2048 bits. TLS is implemented or configurable for all web-based TLS-certified applications deployed at Invent ERP. It is advisable to use the latest browsers certified for Invent ERP programs.

7. Data Segregation Your Content is logically or physically segregated from the content of other customers hosted in Invent ERP Cloud Services environments, ensuring data integrity and privacy.

8. Confidentiality and Training: Invent ITS staff with access to Your Content are bound by confidentiality agreements and are required to complete periodic information protection and confidentiality awareness training.

9. Exchange Policy While items purchased online are typically not subject to exchange, exceptions may be considered. Customers may submit a formal exchange request via email, which will be reviewed by the internal quality assurance and compliance department.

10. Input Control: You retain control and responsibility for the source of Your Content. Integrating Your Content into the Cloud Services environment is managed by You.

7. Privacy

The Invent ERP Privacy Policy governs the collection and usage of personal information submitted through the Service. By opting to use the Service, you signify your agreement to abide by the terms outlined in the Invent ERP Privacy Policy. It is your responsibility to keep your password, username, and other confidential data private. Promptly inform us via email at info@InventERP.com, in the event of any unauthorized use of your user account. You assume responsibility for all activities occurring under your user account. If your user account is accessed or used without your authorization, we are not liable for any resulting loss or harm to you or any third parties. This Service operates under the purview of Bahrain commercial laws and relevant user data protection regulations. Users are encouraged to familiarize themselves with applicable laws to ensure compliance.

8. Hosting Location

The mapping of your region or country to the available cloud facilities at the time of your sign-up determines the location of the cloud facility from which you are serviced. In the event of any changes to the region/country to cloud facility mapping, we reserve the right to either relocate your account or request that you migrate it to a different cloud facility. Upon sign-up, it is imperative to note that concealing your internet protocol (IP) address is not allowed, as the region/country is established based on this information. Should your actual area or country diverge from the region or country listed in our records at any given time, Invent ITS may take the necessary actions. This could involve transferring your account to the cloud facility corresponding to your current region or country or requiring you to initiate such a migration.

9. User-Generated Content

You are granted permission to share or publish content produced through any of the Services or otherwise. However, it is crucial to recognize that the consequences of transmitting or publishing such content are solely within your responsibility. Any content made public becomes accessible to everyone online and may be indexed by search engines. It is your responsibility to ensure that sensitive information is not unintentionally disclosed to the public.

Furthermore, you expressly agree not to use, copy, reproduce, distribute, transmit, broadcast, display, sell, license, or exploit any content received from other users of the Services without the explicit written consent of the individual who holds the rights to such content. Additionally, you agree not to remove any copyright notices or disable any copy protection features when encountering material with such features while using any of the Services.

In compliance with relevant Bahrain commercial law, it is emphasized that, by making any copyrighted or copyrightable content available on any of the Services, you certify that you have obtained the necessary consent, authorization, or permission from any parties holding intellectual property rights in the content. This ensures that your actions align with local regulations, safeguarding against any legal implications arising from intellectual property disputes within the jurisdiction of Bahrain.

10. Warranties

100% of the code in the software is owned by Invent, who also attests that the licenses for all the software libraries needed to utilize the software are compatible with the software's license.

Invent agrees to use commercially reasonable efforts throughout the term of this Agreement to carry out the Services in compliance with generally recognized industry standards, provided that:

· The software is installed in an appropriate operating environment and the customer's computer systems are in excellent working order;

· The Customer offers Invent all the necessary troubleshooting information and any access needed to locate, replicate, and resolve issues;

· All charges due to Invent are settled

If there is a violation of this warranty, the only recourse available to the Customer is for Invent to resume providing the Services at no additional cost.

11. Disclaimers

To the maximum extent permitted by applicable law, each party hereby expressly disclaims all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. Neither party provides any guarantees of any kind, whether express, implied, statutory, or otherwise, unless specifically stated herein.

The Software's compliance with any local, national, or international laws or regulations is not guaranteed by Invent.

12. Limitation of Liability

By utilizing the Invent ERP service, you expressly agree that Invent ERP shall, under no circumstances, be held liable for any consequential, incidental, indirect, special, punitive, or other loss or damage whatsoever. This includes but is not limited to, loss of business profits, business interruption, computer failure, loss of business information, or any other loss arising from or caused by your use of or inability to use the service, even if Invent ERP has been advised of the possibility of such damage.

Without limiting the foregoing, neither party nor its affiliates shall be responsible for any indirect, special, exemplary, incidental, or consequential damages of any kind that may arise from or in connection with this Agreement, regardless of the form of action, whether in contract or otherwise.

It is important to note that this limitation of liability clause is subject to the principles outlined in Bahraini commercial law. Following the laws of Bahrain, parties are granted the freedom to limit liability through contractual agreements. However, such limitations must adhere to principles of reasonableness, good faith, and fairness, as prescribed by Bahraini legal standards.

13. Termination

This Agreement may be immediately terminated by the non-breaching Party if either Party fails to perform any of its responsibilities arising herein and such breach has not been repaired within 30 calendar days following the written notice of such breach.

Furthermore, if the Customer does not pay the necessary fees for the Services within 21 days of the invoice's due date and after at least three reminders, Invent may immediately terminate this Agreement.

When you terminate your subscription to Invent ERP, the database is disabled for 60 days (the grace period) and then deleted. Your database may be erased earlier upon request. Databases uploaded in AWS Servers are retained for a maximum of 4 months following the most recent successful upgrade.

In the event of any suspected criminal behavior, prolonged periods of inactivity, or requests from any governmental agency, we reserve the right to temporarily limit access to all or a portion of any Service or suspend your user account. Following thirty days, we retain the right to permanently close a suspended or disabled user account. At your request, we will also facilitate the closure of your user account.

Moreover, we maintain the authority to revoke your access to any Beta Services in the case of unforeseen technical difficulties, Beta Service termination, or if, in our unbiased perception, there is a breach of the terms outlined in the Agreement. Denial of access to the Services, deletion of information in your user account, including your email address and password, and deletion of all data in your user account are all included in the termination of a user account.

14. Force Majeure

In the event of a force majeure, which includes government regulations, fire, strikes, war, flood, accident, epidemic, embargo, appropriation of plant or product in whole or in part by any government or public authority, or any other cause or causes, whether of a like or different nature, beyond the reasonable control of such party, neither party will be responsible to the other for any failure to perform or for any delay in performing under this agreement.

15. Governing Law

The present Terms and Conditions and their amendments from time to time shall be governed by the laws of the Kingdom of Bahrain and subject exclusively jurisdiction of the Bahrain Courts.

15.1. Severity

The validity, legality, and enforceability of the remaining provisions of this Agreement and any application thereof shall not be in any way affected or impaired if any one or more of its provisions or any application thereof shall be invalid, illegal, or unenforceable in any respect. Every invalid, unlawful, or unenforceable provision of this Agreement shall be replaced, at the option of both parties, by a valid provision accomplishing the same goals and consequences

16. Changes to this Material

In the event that this material undergoes any modifications, an updated version will be promptly posted on this page. It is strongly recommended that you routinely review this page to stay informed about any alterations to the terms and conditions. This ensures that you are always aware of the information we collect, how it is utilized, and, under any applicable circumstances, whether we intend to share it with other parties. Per relevant Bahrain commercial law, we commit to transparently communicate any changes to our terms and conditions. This aligns with the legal principle of providing users with clear and accessible information about the terms governing their engagement with our services.